ChessWE’RE HERE TO HELP
Back to your best game.
Email [email protected] with your display name, device/browser, the game link if relevant, and what happened. Never send your password or payment-card details.
My opponent is taking a while
Matchmaking waits for another real player with the same time control. The early beta may have few people online. Use Friend mode to create a private invitation, or practice against a computer while you wait.
I lost my connection
Your online game and clock continue on the server. Reopen the game link or use the active-game link on the Play page to reconnect. Practice games on this device pause when the page is hidden.
I need to recover or delete my account
Use Forgot password from the sign-in screen. For deletion, open Settings or follow our account deletion page. Email us if you cannot access your account.
I want to report a player
Open your game and select Report or block opponent. Include the game link if you contact support. Reports are private. See Fair play for the rules and appeal process.
Membership and payments
Training benefits are included during the web beta, with no charge. When subscriptions become available, manage web purchases from Membership. Store purchases are managed through the Apple or Google account that purchased them.
Security and privacy
Report a security issue to [email protected]. Contact [email protected] for a privacy request.